CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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7 reasons ERP implementations fail
This week's blog is from one of our exhibitors, Enapps : The top 7 reasons ERP projects go wrong, and how to avoid them ERP implementations rarely fail outright, but many become more difficult, expensive or compromised than businesses originally expected. Usually, the...
What really happens when you switch ERP – honestly.
This week's guest blog is from one of our exhibitors, GenetiQ: witching ERP systems is a big, carefully considered step that probably looks risky from the outside. However, it’s not as daunting as it sounds. I’m here to talk about what a typical ERP...
The Crystal Reports Clock Is Running – Here’s Your Path Forward.
This week's blog is by David Kidd, Delivery Director, Cooper Software. Crystal Reports is leaving IFS Cloud, and the timeline is now confirmed. The deprecation point is IFS Cloud 26R2, due roughly towards the end of 2026. Customers can hold at 26R1 until 28R1, when...
Extend Your ERP, Expand Your Potential
This week's blog is from our exhibitor, Epicor: Look at any distribution business in 2026 (the warehouse, the dispatch desk, the finance team, the customer service queue) and the picture is consistent: a capable ERP at the middle, surrounded by spreadsheets,...
Incident response in the age of AI-powered attacks: What UK businesses need to know
This week's blog is from our exhibitor, Advania: AI is reshaping cyber security, allowing adversaries to operate faster, at greater scale, and with heightened precision. For their targets, this means incidents escalate faster, and response teams have less room for...
Wholesale distribution software: How to get back in control
This week's blog post is from one of our exhibitors, GenetiQ. They'll be at our event in Brighton next week... Running a wholesale distribution business is complex, but it shouldn’t feel chaotic. In reality, things don’t always run as smoothly as they should. Stock...
