CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
Visit a software event
Leading CRM Software Suppliers
CRM Software Blog
How do you start looking for new ERP software? (and why the ‘traditional’ way is broken)
Upgrading or replacing your Enterprise Resource Planning (ERP) system is one of the most critical decisions your business will make this decade. The right software unifies your operations, streamlines supply chains, and unlocks real-time financial reporting. The wrong...
The 100-hour ERP search: why online research is eating your team’s time (and how to fix it)
By the itSHOWCASE Editorial Team If your business is outgrowing its core operational software or wrestling with a legacy system that no longer fits, you already know an ERP upgrade is on the horizon. You also know what comes next: the research phase. For most project...
Step away from the screen: Why in-person discovery beats Google when choosing an ERP
By the itSHOWCASE Editorial Team If you are currently tasked with choosing a new Enterprise Resource Planning (ERP) system for your business, your daily routine probably looks something like this: hours spent reading generic vendor blogs, downloading glossy...
Cut through the software noise: Why ERP Discovery Days beat traditional exhibitions
By the itSHOWCASE Editorial Team Featuring insights from our expert exhibitors, including WinMan ERP Finding a new Enterprise Resource Planning (ERP) system is notoriously overwhelming. If you’ve ever tried researching the market online, you know how the story goes:...
622 Meetings, 7 Cities, 1 Mission: The Power of itSHOWCASE in Numbers
We love a good statistic at itSHOWCASE. Why? Because in the world of Enterprise Resource Planning (ERP), numbers are everything. They represent efficiency, scale, and clarity - the exact outcomes businesses look for when they upgrade their core systems. Now that our...
7 reasons ERP implementations fail
This week's blog is from one of our exhibitors, Enapps : The top 7 reasons ERP projects go wrong, and how to avoid them ERP implementations rarely fail outright, but many become more difficult, expensive or compromised than businesses originally expected. Usually, the...
