CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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What ‘All-in-One ERP’ really means for UK manufacturing and distribution leaders
This week's guest blog is from our regular exhibitor, Winman In the world of enterprise technology, few phrases are more overused, and misunderstood, than “all-in-one ERP.” To some, it suggests a convenient software bundle. To others, it conjures images of inflexible,...
What’s really holding manufacturers back – and how to break through
NexSys knows why. Manufacturers know they need to run lean, move fast and adapt quickly. But progress is often blocked by issues that are hard to see, difficult to fix or baked into outdated systems. Here are the biggest barriers to growth, and how forward-thinking...
The structure of an ERP system: explained
An ERP (Enterprise Resource Planning) system's structure is built around a central, shared database and a suite of integrated modules that support various business processes. This structure allows for real-time data sharing and streamlined operations across different...
Mind the Gap: The data migration headache most ERP buyers underestimate
This week's guest blog is from one of our itSHOWCASE exhibitors, Enapps. For most SME ERP buyers, system selection revolves around features, workflows, pricing etc. But there’s one hidden trap that catches nearly everyone off guard: data migration. It’s rarely...
How digital innovation holds the key to manufacturing growth
This week's guest blog is from NexSys, one of our exhibitors: Rising costs and economic uncertainty will prove major challenges for our movers and makers in the coming months. Make UK’s Executive Survey 2025 takes a deep dive into manufacturing sentiment and explores...
ERP and Cloud adoption: is this now a normality?
What is Cloud ERP and why is becoming so popular? Cloud ERP is a an Enterprise Resource Planning (ERP) system that is hosted and delivered through a vendor's cloud platform. This allows users to access and manage their business operations via the internet. Unlike...
