CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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Discovery Day: How many exhibitors will there be?
itSHOWCASE is a unique event. We have the best ERP providers on the market, all in one room. Those that are looking to invest in a new ERP system or new ERP software register with us, and we go through their type of company, what they are looking for in an ERP, and...
A guide to selecting the right ERP support partner
This week, our guest blog is from one of our exhibitors, Seidor - it's a great guide if you’re new to ERP systems. “Selecting the right ERP support partner is crucial for the success and efficiency of your business operations. A reliable and knowledgeable partner will...
What is a two-tier ERP system – and what are its benefits?
A two-tier ERP system is a strategy where a company uses two different ERP systems to meet the needs of different parts of the business. This is often used by large enterprises with multiple subsidiaries, divisions, or locations that have unique operational...
Which events do you usually sign up to?
Choosing the right corporate events for career growth Attending work events can be a powerful way to improve and enhance your skills, expand your professional network, and stay ahead in your industry. However, with so many conferences, seminars, and networking...
First time at an ERP Discovery Day?
If it’s your very first experience at an ERP Discovery Day, It’s good to be prepared before you visit, to get the best out of your time there. To be prepared before meeting ERP system providers, thoroughly assess your business needs and pain points, clearly define...
Why vertical ERP solutions are the wrong answer
We know that there is specialist B2B software for specific verticals. Investors and prospects alike place a lot of value on these ‘specialist ERP solutions’ designed for very particular industries and businesses. But are they the correct thing for your business?...
