CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
Visit a software event
Leading CRM Software Suppliers
CRM Software Blog
ERP and Cloud adoption: is this now a normality?
What is Cloud ERP and why is becoming so popular? Cloud ERP is a an Enterprise Resource Planning (ERP) system that is hosted and delivered through a vendor's cloud platform. This allows users to access and manage their business operations via the internet. Unlike...
How do you find good business events in your area?
To find business events - and GOOD ones - in your area, it’s best to utilise any online platforms at your disposal, such as Eventbrite and Meetup. You can search local social media groups, look on LinkedIn groups and of course you could just look on good ol’ Google!...
ERP Discovery Day: What can you expect on the day?
If you’re a first timer to anything ERP, or even a seasoned ‘traveller’ to events, you still may not know what to expect from an ERP Discovery Day. So here’s a few pointers to help you, so you know the format: Our doors open at 10 We choose epic venues, which are very...
How CFOs can champion ERP adoption in 2025
This week, our guest blog is from one of our exhibitors, X3 Consulting. They know how hard it is to implement a new ERP system, and speak about how important the role of the CFO is for this ERP adoption: As the business landscape grows increasingly complex, the role...
3/4 of manufacturers connect profits to sustainability
This week's guest blog is from one of our past exhibitors, Forterro, published in ERP News Forterro study highlights the growing manufacturer focus on sustainability and its role as a driver of financial success Research from European software provider Forterro has...
How much prep takes place for a successful event?
We’ve been running our events for a long time. They’re unique, they’re enjoyable - and they’re hard work! Lots of planning, scheduling and strategy goes into each and every one. When others give advice on event planning, they will give you the ‘5 Ws’: They are: What,...
