CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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Extend Your ERP, Expand Your Potential
This week's blog is from our exhibitor, Epicor: Look at any distribution business in 2026 (the warehouse, the dispatch desk, the finance team, the customer service queue) and the picture is consistent: a capable ERP at the middle, surrounded by spreadsheets,...
Incident response in the age of AI-powered attacks: What UK businesses need to know
This week's blog is from our exhibitor, Advania: AI is reshaping cyber security, allowing adversaries to operate faster, at greater scale, and with heightened precision. For their targets, this means incidents escalate faster, and response teams have less room for...
Wholesale distribution software: How to get back in control
This week's blog post is from one of our exhibitors, GenetiQ. They'll be at our event in Brighton next week... Running a wholesale distribution business is complex, but it shouldn’t feel chaotic. In reality, things don’t always run as smoothly as they should. Stock...
ERP Implementation for Manufacturing: key factors for success or failure
Learn from our exhibitor, Cedar Bay: If you're planning ERP implementation for manufacturing it's important to understand the key success and failure factors so you can avoid costly mistakes... ERP Implementation for Manufacturing: What Really Determines Success or...
What does HR System scalability actually mean?
This week's blog is from one of our exhibitors, Access: Scalability in HR software is often reduced to a single dimension: user volume. But a system that handles 5,000 employee records without issue could still fail when asked to manage multiple pay...
Beyond the Boom: How electrical distributors can win the data center race
This week's insight is from one of our itSHOWCASE exhibitors, Epicor : The data center boom is no longer theoretical; it’s operational. Massive investments in AI, cloud computing, and digital infrastructure are driving an unprecedented wave of construction across the...
